We're Worse at Listening Than We Realize
Most of us take listening for granted. People talk and the talking goes into our ear holes. End of story.
In one survey, 96 percent of respondents said they were always or sometimes good listeners.
However, one study showed that we retain only around half of what people say to us. And that’s directly after they say it, so don’t blame your long-term memory, people.
The good news is that women were significantly better listeners than men. Sorry, guys.
The bad news is that there’s a massive disconnect between the confidence in our listening and our actual abilities.
In short, we’re crummier listeners than we realize.
The other problem is that not many people realize the importance of listening. In Susan McPherson’s book The Lost Art of Connecting, she illustrates this disconnect by pointing to Julian Treasure’s popular Ted Talks. His presentation called “How to speak so that people want to listen” has over 47 million views. Unfortunately, his talk “5 ways to listen better” has less than 10 million.
We’re more interested in being heard than in hearing.
And that’s a problem.
Why We Should Focus on Listening
We spend about 45 percent of our communication time listening and 30 percent talking. (That's an average. I definitely know more talking-heavy communicators.) You'd think we'd spend more time trying to improve our listening, right?
We’re often spending our listening time thinking about what we’re going to say next or, worse still, thinking about something else entirely.
Deep listening is an immersive experience. You can’t be distracted. You can’t be thinking about yourself. All your focus has to be on the other person, their body language, subtle cues about what they’re really trying to say, and not just on their words.
Ximena Vengoechea takes a deep dive into listening in her beautifully illustrated and comprehensive book Listen Like You Mean It. She explains what deep listening entails and what happens when we give listening short shrift: misunderstanding.
When we make assumptions or aren’t fully engaged with our conversation partners, misunderstandings are much more likely to occur.
Think about it. When someone interrupts you, how does it make you feel? When someone assumes they know what you’re going to say or finishes your sentence, what’s that like?
How Can We Improve Our Listening?
1. Don’t Assume
Leave your assumptions at the door. Even if you think you know where a conversation is headed, play dumb and remain open to what your partner is saying.
2. Be Curious
Instead of grinning and bearing it, find something to be genuinely curious about. Listen to learn or to be surprised. Try to figure out what makes other people tick.
3. Ask Questions
If you want to go deep with someone, you’re going to have to ask follow-up questions and keep the conversation moving forward.
4. Stop Making Everything About You
Instead of bringing up personal anecdotes at every turn, try to keep the conversation about the topic at hand. If your friend is talking about their dog, you definitely don’t need to talk about your dog because the conversation is about your friend’s dog. Not your dog. Got it?
5. Allow Silence
Rapid-fire conversations can feel lively and engaging, but they don’t leave the space for everyone to share their thoughts. Pause and wait if you want someone to say more.
6. Monitor Body Language
Deep listening also involves paying attention to what’s not being said. Pay attention to people’s facial expressions, posture, and body language if you want to hear the full story.
7. Clarify
Make sure you’re on the same page by asking if you’re on the same page. Do I have that right?
8. Remove Distractions
At the very least, give people your undivided attention. Keep your phone in your pocket and do not try to multitask.
Can Better Listening Change the World?
If our listening skills were as good as we thought they were, we would have fewer arguments. More people would feel safe to share their thoughts and ideas. In turn, we’d all feel more understood.
So instead of focusing on how we can talk to make people want to listen, let’s address the disconnect head-on. Take simple steps to improve your own listening. Be the example at work and at home for the kind of listening that makes people feel appreciated and valued.
And the next time someone asks if you’re a good listener, think very carefully before you answer. Because listening is more than just words in your ear holes.